Cancellation and refunds

Cancel any time from Settings - no email, no form, nobody to talk out of it. Premium then runs to the end of the period you have already paid for and does not renew.

Cancelling does not delete anything. Your account, your pairing and your history stay exactly as they are; you drop back to the free plan when the period ends.

Premium is $6/month, billed monthly. Because you can cancel at any point and keep what you paid for, we do not refund unused days as a matter of course.

We will refund, in full, when:

- you were charged after cancelling;
- you were charged twice for the same period;
- the service was unusable for a meaningful part of the period and we could not fix it.

Outside those, write to us anyway. If you paid for a month you did not use and you tell us so, we would rather give the money back than keep it.

Email support@clockinduo.com from the address on your account. We answer within a few working days, and an approved refund is returned to the card you paid with - usually within five to ten working days, depending on your bank.

Dodo Payments is the merchant of record: they take the payment and issue the refund. They will appear on your statement rather than us.